Overview
The retail industry is going through dramatic digital transformation. Underpinning the new era of retail are the omnichannel customer experience, digitization of commerce scenarios, and big data analytics among other things. Alibaba Cloud, the technology underpinning these innovations, is a proven pioneer, utilizing the cloud, big data and AI technologies to redefine retail business. Leveraging the know-how and practical experience of the world’s leading retail business, Alibaba Cloud’s retail solution is second to none when it comes to transforming your business for the digital age.
Download WhitepaperCustomer Success Stories
"Shiseido has used the extensive services provided by Alibaba Cloud to meet the requirements of the new market environment."
Keisuke Fujii, ICT Vice President, SHISEIDO China
With the development of VTC online education, it is necessary to integrate live video functions on the official website to support student return visits, user management, data statistics and other functions. According to customer needs, the video live broadcast function is quickly integrated on the PC side of the VTC official website to solve the problem of students learning teaching content on the official website. Accurate data statistics allow teachers to keep abreast of online learning at any time. Video live broadcast products rely on big data + AI and integrate video live broadcast technology to solve various problems such as digital management of VTC distance education.
"With an extensive retail network in Greater China, Korea, Japan, Singapore, Malaysia, and the United States, and a fast-growing e-commerce business, the Group is implementing effective online-to-offline ("O2O") strategies to succeed in today's omnichannel retail environment."
Chow Tai Fook Jewellery Group Jewellery Group Limited was founded in 1929 and listed on the Main Board of The Stock Exchange of Hong Kong in December 2011. With an extensive retail network in Greater China, Korea, Japan, Singapore, Malaysia, and the United States, and a fast-growing e-commerce business, the Group is implementing effective online-to-offline ("O2O") strategies to succeed in today's omnichannel retail environment.
"Pacific Coffee serves more than just coffee with Alibaba Cloud, they provide an experience."
Pacific Coffee chose Alibaba Cloud as their cloud provider to ensure increased elasticity and scalability. During sales campaigns, their website remained available and elastic. They also revamped their app based on the cloud technology to accept mobile payments over the phone, track membership rewards, and establish new online campaigns. The app ended up being the perfect bridge for both online and in-store customer experiences.
"We were very happy to work with Alibaba Cloud Intelligence for the migration of our database to PolarDB. I am very impressed with their commitment, dedication, and professionalism. They were willing to go the extra mile, helping us migrate the database successfully within a very short period of time."
Mr Erwin Foo, Group Chief Technology Officer of PrestoMall
Fashion and Fascinating is an e-commerce platform specializing in wedding supplies in the United States. Fashion and Fascinating has developed its online e-commerce business, iteratively upgraded its original website, and built an independent server. According to customer demands, Fashion and Fascinating customized website upgrade and server deployment solutions, added e-commerce functions, such as online consultation, and increased website opening speed by 80%, improving the user experience.
"Kopi Kenangan chose Alibaba Cloud due to our international reputation as an IaaS and PaaS cloud provider, coupled with our strong local presence in Indonesia, allowing us to support the company’s R&D teams across multiple locations."
Kopi Kenangan makes high-quality and affordable fresh coffee for its Indonesian customers. Founded in 2017, the company quickly established a strong local presence, selling its products in 345 stores by June 2020. Kopi Kenangan also integrated its online and offline channels, making use of on-demand services including Go-Jek (GoFood) and Grab (GrabFood) to extend its reach. By the end of 2019, roughly one-third of its transactions were online, with this side of the business showing continued growth.
Get 50% off on your first month today with a minimum spend of USD 1,250
Submit your application today and one of our dedicated account managers will get in touch with you shortly.
Alibaba Cloud Retail Day Malaysia 2021 Live
Recommended Products
-
Cloud Enterprise Network
Create CEN, attach network instance, buy bandwidth package, and set inter-region bandwidth to perform cross-region connections in four easy steps.
-
Global Accelerator
Provides network acceleration service for your Internet-facing application globally with guaranteed bandwidth and high reliability.
-
Short Message Service
Helps enterprises worldwide build channels to reach their customers with user-friendly, efficient, and intelligent communication capabilities.
-
ICP Registration Support
ICP RegistLearn how to obtain an ICP Filing or ICP Commercial License to host your website in Mainland China.ration Support
-
MLPS 2.0 Compliance
Alibaba Cloud helps you build a security compliance system based on the latest Classified Protection of Cybersecurity 2.0 (CCSP 2.0 or MLPS 2.0).
Recommended Products
A G E N D A
Your Retail Digital Transformation Journey with Alibaba Cloud
Upgrade the touchpoints to maximize the effectiveness of customer acquisition
-
API Gateway
Provide high-performance and highly available API hosting services to help deploy and release APIs on Alibaba Cloud products
-
Data Integration
Provide real-time data transmission, data conversion, and synchronization services between all data sources, networks, and locations
-
IoT Platform
Provide secure and reliable communication between devices and the IoT Platform, which allows you to manage a large number of devices on a single IoT Platform
-
IDaaS
Provide comprehensive identity and access management on the cloud and eliminate Identity Silos
Apply Alibaba Group's unique and proven OneData, OneID, and OneService technologies to help enterprises thrive in the new era of data intelligence
-
Quick Audience
Help companies achieve user growth through multi-dimensional consumer insight analysis and multi-channel reach
-
Dataphin
Apply Alibaba Group's unique and proven OneData, OneID, and OneService technologies to help enterprises thrive in the new era of data intelligence
Refactor the business system to support rapidly changing business and operation models
-
CloudESL
Help retailers improve their operations and management efficiency with the leading technologies and best practices of Alibaba Cloud in the new retail sector
-
PolarDB
Provide the performance and availability of traditional enterprise databases and the flexibility and cost-effectiveness of open-source databases
-
DataWorks
Provide one-stop Big Data development, data permission management, offline job scheduling, and powerful Open APIs to create an ecosystem for redevelopment
-
MaxCompute
Support various data importing solutions and distributed computing models, enable users to effectively query massive datasets, reduce production costs, and ensure data security
-
Realtime Compute for Apache Flink
Enable real-time big data processing based on Apache Flink to process and analyze big data in real time for business insights and decision-making
Personalized customer experience with the support of AI
-
Intelligent Speech Interaction
Integrate with products to enable them to listen, understand, and converse with users, providing users with an immersive human-computer interaction experience
-
AI Service Dispatch for Field Service Management
Apply the latest Reinforcement Learning AI technology to your Field Service Management (FSM) to obtain real-time AI-informed decision support, improve dispatcher efficiency, and enhance the customer experience
-
Machine Learning Platform for AI
Provide end-to-end machine learning services, including data processing, feature engineering, model training, model prediction, and model evaluation
Upgrade the touchpoints to maximize the effectiveness of customer acquisition
-
-
API Gateway
Provide high-performance and highly available API hosting services to help deploy and release APIs on Alibaba Cloud products
-
-
Data Integration
Provide real-time data transmission, data conversion, and synchronization services between all data sources, networks, and locations
-
-
IoT Platform
Provide secure and reliable communication between devices and the IoT Platform, which allows you to manage a large number of devices on a single IoT Platform
-
-
IDaaS
Provide comprehensive identity and access management on the cloud and eliminate Identity Silos
Apply Alibaba Group's unique and proven OneData, OneID, and OneService technologies to help enterprises thrive in the new era of data intelligence
-
-
Quick Audience
Help companies achieve user growth through multi-dimensional consumer insight analysis and multi-channel reach
-
-
Dataphin
Apply Alibaba Group's unique and proven OneData, OneID, and OneService technologies to help enterprises thrive in the new era of data intelligence
Refactor the business system to support rapidly changing business and operation models
-
-
CloudESL
Help retailers improve their operations and management efficiency with the leading technologies and best practices of Alibaba Cloud in the new retail sector
-
-
PolarDB
Provide the performance and availability of traditional enterprise databases and the flexibility and cost-effectiveness of open-source databases
-
-
DataWorks
Provide one-stop Big Data development, data permission management, offline job scheduling, and powerful Open APIs to create an ecosystem for redevelopment
-
-
MaxCompute
Support various data importing solutions and distributed computing models, enable users to effectively query massive datasets, reduce production costs, and ensure data security
-
-
Realtime Compute for Apache Flink
Enable real-time big data processing based on Apache Flink to process and analyze big data in real time for business insights and decision-making
Personalized customer experience with the support of AI
-
-
Intelligent Speech Interaction
Integrate with products to enable them to listen, understand, and converse with users, providing users with an immersive human-computer interaction experience
-
-
AI Service Dispatch for Field Service Management
Apply the latest Reinforcement Learning AI technology to your Field Service Management (FSM) to obtain real-time AI-informed decision support, improve dispatcher efficiency, and enhance the customer experience
-
-
Machine Learning Platform for AI
Provide end-to-end machine learning services, including data processing, feature engineering, model training, model prediction, and model evaluation
Solutions
Alibaba Cloud Big Data Consulting Services for Retail
Alibaba Cloud experts provide retailers with a lightweight and customized big data consulting service to help you assess your big data maturity and plan your big data journey in two to six weeks, transforming your retail business through big data technologies.
Highlights
With Alibaba's continuous innovations in retail, we have built our unique methodology on retail digitalization from years of best practices and incorporated it into a professional consulting service.
This consulting service can help you unleash the power of big data and apply big data analytics at every stage of the retail process such as personalized product recommendation, delivery scheduling and optimization, customer loyalty improvement, and forecasting demand.
Alibaba Cloud experts use Alibaba's in-depth knowledge in retail to help you prioritize scenarios based on business importance and urgency. We can make customized plans dedicated to key scenarios to ensure your quick wins.
In two to six weeks, you can get a complete and executable plan on big data adoption, empowered by Alibaba's mature retail and big data methodology and framework.
Omnichannel Data Mid-End
This all-in-one omnichannel data solution helps brand merchants formulate brand strategies, monitor brand operation, and increase customer base through rich customer insight models and convenient customer growth strategy configurations.
Highlights
Cloud POS Solution for Digital Stores
Centralize all operations into one Cloud POS system. Differentiate your in-store customer experiences with high speed payments and digital intelligence.
Highlights
AI Service for Conversational Chatbots
This solution provides you with Artificial Intelligence services and allows you to build AI-powered, human-like, conversational, multilingual chatbots over omnichannel to quickly respond to your customers 24/7.
Highlights
Alibaba Cloud E-Commerce Solution
Alibaba Cloud's comprehensive e-commerce solutions come with the same leading technologies that support Double 11, paving the way for advanced e-commerce scenarios such as Intelligent chatbot, omnichannel marketing, livestreaming, and personalized content recommendation.
How Can We Help
ICP Registration Support
Learn how to obtain an ICP Filing or ICP Commercial License to host your website in Mainland China.
ICP Filing Consulting Service
1688 Cloud Hub
Alibaba Cloud 1688 Cloud Hub is a cloud-based solution that allows you to easily interconnect your 1688.com store with your backend IT systems across different geographic regions in a secure, data-driven, and automated approach.
Highlights
Learn more about Alibaba Cloud Retail Solutions
Contact SalesRelated Resources
Whitepaper
Best Practices on Alibaba Cloud for Retail and E-Commerce
See how retail and e-commerce companies are leveraging Alibaba Cloud to grow and improve their business.
Whitepaper
Discover the Cloud-Native Technology Powering Alibaba's Double 11
Discover how Alibaba Cloud cloud-native technologies support the 2020 Double 11 Global Shopping Festival.
Webinar
Accelerating Retail with Cloud Technology
This webinar introduces the best practices from retail customers who have achieved business growth and expansion with Alibaba Cloud's e-commerce solution.
